Subscription changes

Overview

Subscription changes are handled by our team rather than from inside the product. That covers ending a subscription, moving to a different plan, and changing the number of users. In every case, telling us is what sets it in motion.

Ending your subscription

Contact support and tell us you'd like to cancel. That message is enough — there's no form to complete. Remember to cancel your subscription at minimum 14 days before the renewal date, otherwise the subscription will renew to the next period.

Your subscription stays active until the end of the period you've already paid for, and we set it to end at that point rather than cutting access short.

We'll confirm the end date back to you, so you have it in writing.

Changing your plan or user count

The same applies to moving between plans or changing how many users your workspace covers. Contact support with what you'd like, and we'll confirm the change and what it means for your billing before anything takes effect.

If you're adding users rather than changing plan, you are able to do that yourself from the Users tab in your workspace, if you have Admin or Owner rights.

What happens to your material

Your presentations and Media bank stay in your workspace for the remainder of the paid period, so you have time to export anything you want to keep.

Important note: export the material you need before your subscription ends. Presentations can be exported as PDF from a presentation's share settings.

Invoicing questions

For a correction to an invoice — a wrong company in a group, for example — contact support and we'll put you in touch with the right person.